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What is "straight-line" type or copy? When you order an item with straight-line copy, you are not using a logo or special artwork. Instead, your message is set and printed using available typefaces, in your choice of layout. Usually, you can choose which line can be largest or smallest, italicized, bolded, etc. Unless otherwise indicated, there is usually no extra charge for straight-line copy. What is Camera-ready art? If you want to have special artwork or a logo printed on your promotional product, you will need to submit what is known as "camera-ready" art. This is clear, sharp, high-contrast, color separated black and white art that needs no touch-up. If a minor touch-up is needed, a small art charge may be incurred. If your art needs extensive touch-up, you will be notified in advance with an estimated charge. Camera-ready art is not:
Can I submit artwork electronically or via disk? Yes, but you
should contact customer service first to check on preferred file formats. The formats may
differ depending upon which item you are ordering. A hard copy of the artwork should also
be supplied. If you use Quark Express and are ordering mousepads, you may
contact customer service to download a template to help you layout and submit your order.
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How can I pay for my order? We have secure online ordering, where we
accept Visa, Mastercard, and American Express. You can also pay via check or money
order. First time and online orders normally require pre-payment. Upon credit department
approval, some organizations may also be able to establish open account status and/or
order with a company purchase order. |
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I'm paying by credit card. Is this safe? Our shopping cart feature uses the latest in encryption technology to ensure that hackers cannot access transactions with your credit card numbers. The encryption software on your browser is called a public key and it codes the message so it can only be opened with our private key. This way, even if a hacker manages to intercept that one of hundreds of thousands of e-mails sent at that second, your message can’t be unscrambled without our private key. At the top of the shopping cart’s order form screen, the beginning of the address reads https:// instead of the usual http://. The 's' means that the site is encrypted and the data will be transmitted securely. If you are using Netscape Navigator as your browser, a broken key or an open padlock (depending on the version of your browser) is at the bottom lefthand corner of your screen. Microsoft Internet Explorer has an open padlock at the bottom lefthand corner of your screen. When a site is secured, the key on Netscape’s browser appears unbroken (or the padlock appears locked) and the padlock on Internet Explorer appears locked. When you check out, a message
might pop up and warn you that the data you are about to submit may not be secure. This is
a standard message that is part of your browser package. Rest assured that it is secured
on our site, and hit "OK" to continue. |
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What will my total cost be? First of all, we offer a discount to all internet customers that doesn't appear in your shopping cart. After you submit an order via your shopping cart, you will be contacted by our customer service department. Please remember that the total price shown in your shopping cart is for merchandise only and doesn't yet include the internet discount. It doesn't include (if applicable) any setup charges, art charges, shipping charges, state required taxes, rush charges or any other additional charges. Any applicable charges will be communicated prior to processing the order. Customer service will confirm the details of your order, including the internet discount price, the cost of any other special charges to imprint your message, any deadline dates, and your preferred shipping method. Your final order will be confirmed in writing, either via fax, mail, or email. When will my credit card be billed? Because we are making custom items for you, your credit card will be charged after the final order is confirmed to you. At that time, you will be billed for the cost of the items ordered and any other known charges. After your items are shipped, you will be charged for shipping. On rare occasions, you may be billed for other art or extra charges (these are generally communicated to you in advance). You will also either be credited or billed for any underruns or overruns on your order. While many
of our products can be made in only the exact quantity you order, sometimes there are
overruns (a few more items than you ordered) or underruns (a few less items) due to the
printing process used for your item. Being credited or billed for these items
is standard industry practice. Generally, overruns and underruns are kept to
±4%. A few products, such as plastic or paper bags, have an overrun or underrun of
up to 30%. |
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Why can't I order Web Specials using your shopping cart? Web Specials are special values
we give to customers who find us online. These special prices change frequently, so they
don't appear in our standard online product database. Since our secure shopping cart is
tied to our database, you need to order these by letting our customer service staff know
of your interest. Since we want every transaction to be secure, we will get the
information from you via phone or fax to process your order and credit card. |
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How do I know that my order will be correct? Jet Specialties Co. has been in the promotional products business since 1965. We take every possible measure to ensure accuracy on every order. We will provide written quotes, order acknowledgments, art approvals, and shipping acknowledgments to keep you informed of the status of your order. Since you are having custom products made, you
need to take the time to read your order acknowledgement. If you have a question about the
exact color of a product, a sample can be shipped prior to order finalization. You can
also arrange for a black & white or color proof on most items. |
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When will I get my order? The items are usual shipped 2
to 4 weeks after your complete order is processed, depending on the product. Customer
service will let you know the approximate production time for your order. Of
course, you need to add time for shipping. Shipping time depends on which one of our
factories across the country are producing the order and how it is shipped. |
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Is there RUSH SERVICE? Yes, on most items, we can
provide rush service. Some items can be produced in as little as 48 hours.
While sometimes we can provide rush service at no extra charge, usually there will be a
special rush charge. You may also need to have your items shipped via express
service in order to ensure timely deliverly. Always let us know if you have a
definite use date or special event, so that we can ensure timely delivery and discuss
product and shipping options with you. |
What are Promotional Products? Promotional products or
advertising specialties are any item you can have imprinted with your organization’s
logo or message and give away for free. You can use them to advertise your company,
promote your organization or recognize your employees. To find out more about promotional
products and how they can promote your organization, visit our Idea Central section. To search for promotional products that
you can put your own logo on, click on the product
search link located on most pages on the site. |
Searching For Promotional Products Searching for products on our
site is easy. For popular products, like wearables or computer products, click on the icon
in the Jet Quick Search area on the home page. You can also search our full online
catalog by clicking on the product search link on the home page, on the left navigation
bar, or at the top of some pages.
The product lines that carry the products you are looking
for will be listed. Select the product line you are interested in and review their product
listing. To view the item and the quantity pricing, click on the highlighted item number.
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Adding Products to the Shopping Cart Sending Your Shopping Cart |
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